Make a change / cancel or report a problem with your garden waste service
Make a change or cancel
You can make changes to your existing subscription by completing the form below if you need to:
- remove a second garden waste (brown) bin from your subscription
- transfer your collections to a new address within Rotherham (you will need to take your brown bin with you when moving)
- cancel or change your Direct Debit information
- cancel your subscription within the 14-day cool off period
- cancel your garden waste subscription if you are moving out of Rotherham or no longer wish to continue with the service
Make changes to your subscription
Other problems with your garden waste service
We can also resolve other problems with your garden waste service, such as:
- a garden waste (brown) bin you ordered hasn’t arrived
- you have not received your welcome pack and sticker
- your garden waste (brown) bin has been stolen/damaged.
- your sticker is worn or peeling off
Report a problem with your garden waste service
Missed collections
If your garden waste (brown) bin hasn’t been emptied on your usual collection day, you can report it as you would any other bin.