Council Housing Repairs

Reporting a repair

Please seek permission before doing repairs or alterations to your home. If approved, you will receive written permission to proceed.

You can report repairs and book appointments for non-emergency issues online using the Housing Online self-service portal. If you cannot use the portal, call us at 01709 336009.

For emergencies, call us immediately at 01709 336009.. You can also call this number to find out if a repair is your responsibility or to request permission for repairs or alterations.

Boiler replacements

Scarbrooks have been instructed to call tenants who qualify for boiler replacements. They will call on the following number 01302 882297, where possible you should deal with them directly and be assured these calls are genuine

Timescales for repairs

Emergency repairs include works to burst pipes (if the leak cannot be isolated), boarding up unsafe doors and windows and total loss of electricity. We attend emergency repairs within 4 hours.

Urgent repairs include a total loss of heating and hot water. We attend urgent repairs by 8pm on the day after you report your repair. For example, if you report an urgent repair to us on a Monday morning, an operative will attend either before 8pm on Monday or between 8am and 8pm on Tuesday.

Appointable repairs include work to windows and doors, floorboards, leaking guttering and faulty lights. Routine repairs can take up to 28 days but will be completed as soon as possible.

For appointable repairs, we offer the following appointment slots:

• All Day Appointment – 8am to 8pm
• Morning Appointment – 8am to midday
• Afternoon Appointment – midday to 4pm
• Evening Appointment – 4pm to 8pm
• School Run Appointment – 10am to 2pm

We can also offer appointments at weekends for certain trades.