Reporting a repair
To report a council housing repair, please visit our council housing repairs page and complete the online form:
Be home on the day of your repair
We can offer a range of flexible appointments to suit your needs, including in the morning or afternoon, to fit in around the school run. We can even visit on the weekend, for certain types of repairs.
If no one is home, a member of staff from Mears or Equans will leave a “not in” card letting you know that they have attended as arranged. The repair job order will be closed on our systems and you will need to get in touch with us to report the repair.
It’s also really important that you are at home when essential work is due, such as the annual gas service. If you’re not in, or don’t allow us access to your property we may be forced to take you to court.