What happens next
1. What happens after I have registered?
Once you have completed your housing application and uploaded all the required supporting documents onto your online account, please call us on 01709 336009 to arrange a telephone pre-tenancy appointment to verify your application.
2. What is a pre-tenancy interview?
A pre-tenancy appointment is conducted over the telephone to assess your housing application in accordance with the Council’s housing allocation policy. You will be provided with a range of housing advice depending upon your circumstances. If all documentation has been provided, including a satisfactory landlord reference, your housing application will be activated.
3. Can I make changes to my Housing Register application?
You can update your contact details on your online account. If you have any changes in your circumstances it could affect your eligibility or banding on the housing register. You must let the Keychoices Team know as soon as possible. You can contact the team by calling 01709 336009.
4. What is my effective date?
Your effective date is the date your banding is awarded following receipt of documents.
5. How quickly will I get a property after joining the Housing Register?
It is not possible to give a timescale for when you will be rehoused. Each property is advertised, following your bid you will be placed on a shortlist depending on your Band and Effective Date. The more bids you place, the more likely you will be matched with a property sooner. When you are matched with a property on the Housing Register, an officer will contact you and it will be your responsibility to submit any final documents.
6. I’ve forgotten my login details
If you cannot remember your password, click the 'Forgot password' button. This will send a link to your email where you can reset your password. Keychoices do not have the facility to reset your password.
If you cannot remember your memorable information, you will need to contact the Keychoices Team. A request will be made to reset your memorable information. You can contact the team by calling 01709 336009.
7. What happens if my circumstances change?
A change of circumstances can affect you qualifying for Council housing. It is important that you keep in touch with us and tell us of any changes in your circumstances, address and contact details.
If you have been accepted as homeless, please let your Homeless or Resettlement Officer know immediately if anything has changed, such as getting a new job, problems with your temporary accommodation or changes in your income.